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Application Engineer - Aberdeen

Remote Working
Remote Working
£25,000 to £30,000
Job Type
5 Sep 2022
If you have Technical Service Desk experience and are looking for the next step in your career, SSS Public Safety are looking for an engineer with a can-do attitude that has an eye for details who works well in pressurised environments Job activity & responsibilities: Triage resolution of incident, configuration, and support of SSS Public Safety s product suite of solution/s at both hardware and software levels on both server and client platforms. Fault finding SSS Public Safety s product suite of solution/s at both hardware and software levels. The role holder will be required to liaise with several 3rd party providers and internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand. The role is primarily a technical service desk role based in Aberdeen however, as demand requires, you will be expected on occasions to work from other MCA locations. The role will involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service. The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained. Complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones. This customer is a 999 client, means that SLAs are often tight and hold a 15mins response time and shortened fix times. All parts of the supplied product are required to be always operationally available. Present a professional approach and attitude to all work undertaken. Engineers are often required to work on their own or in small groups, so self-motivation is of benefit. Essentially what we require from you: Minimum of 2-year service desk experience at either a 1st or 2nd line level. Working hours Monday to Friday 37.5 pw Experience in troubleshooting and problem solving Proven experience administering and working with Microsoft Windows 10, Windows Server up to 2016 Working knowledge of MSSQL Application Practical experience in TCP/IP network support MS Business Applications experience including Excel, Visio, Word Excellent customer service skills Proven experience working to ITIL best practices. Why work for us: We aim to offer an inclusive and great place to work. We are passionate about building diverse teams and celebrating individuality. We love seeing our people grow and develop their careers and in return we reward talent with competitive salaries and great benefits. When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as: Career progression 23 days holiday (rising to 27) with the opportunity to buy extra leave Flexible/Hybrid/Remote working (depending on the role) Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology Company contributory pension scheme, life assurance, 15 weeks fully paid maternity, adoption and shared parental leave, two weeks paternity pay and plenty more About SSS Public Safety SSS Public Safety (formerly Capita Secure Solutions and Services) is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping our clients deliver effective public services. We pride ourselves on being innovative and our integrated portfolio of solutions is testament to the continued investments we make. Our solutions encompass Control Rooms and Contact Centres, Integrated Communications, Digital Evidence Management, Records Management, Duties Management and full-lifecycle Device Managed Services supported by 24/7 field engineering and support services. Find out more at (url removed)
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  • Job Reference: 704626555-2
  • Date Posted: 5 September 2022
  • Recruiter: SSS Public Safety Ltd
    SSS Public Safety Ltd
  • Location: Aberdeen
  • Remote Working: Some remote working possible
  • Salary: £25,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent