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Application Support Analyst

Job Type
12 Sep 2022
My client is a nimble and ambitious financial services specialist. Backing people to go for it in life and business. They thrive by saying "yes" to their customers. They respect the ingenuity of entrepreneurs and their startups; they give first-timers a leg-up onto the property ladder; they open up the lending market to many; and thousands of customers chose them every week. This is where you come in. My client is on a journey. A journey defined by a destination; to deliver on their purpose. Feel like being part of A business-critical support team who oversees the daily support, project work, development and continuous improvements to a growing collections system The role of Collections Strategy Analyst is really important to my client. You will work with stakeholders from across the group to provide valuable support, advice and project management to make sure the groups collections services and systems are running to maximum capacity. This role will be based in our client's Cardiff office however, you will be able to work a blend of both home and office each week. You'll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction. What would your day look like? Take inbound queries relating to collections systems and resolve these in a quick and efficient manner to make sure any downtime is kept to a minimum. Take the lead on in depth technical issue to identify and implement necessary changes, this will require you to work with 3rd parties, other internal IT and business teams and end users. Maintain strong lines of communications with all parties involved to ensure the collections systems are offering the best possible service.What do we expect of you? Strong stakeholder engagement skills to influence, negotiate and identify underlining IT issues and ability to bring together all parties to deliver change. Ability to manage your own workload, show initiative and problem-solving qualities, to resolve and deliver results quickly and efficiently ideally using Jira or Visio tools. Experience of working with IT software applications in a support and improvement capacity including testing of any changes. What can you expect of us? A friendly and flexible culture, the same as how we work with our customers. A growing organisation that means there's lots of opportunities to progress A drive for continuous improvement, which you will be empowered to get behind from day one. A communicative, accessible and approachable ExCo.And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential. . Still curious? Join our client and they'll make the same promises to you as a colleague, as we do to each of our customers. They're committed to building a working environment that values respect, diversity, and compassion. They welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. If you're interested but not sure if you meet all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. We are an equal opportunities employer. We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR. Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position
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  • Job Reference: 710451776-2
  • Date Posted: 12 September 2022
  • Recruiter: Curve Group Holdings Ltd
    Curve Group Holdings Ltd
  • Location: Cardiff
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent