The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience.
These requirements/functions may change throughout their employment.
Must have a passion for the guest!
Must say Yes , Please , and Thank You !
Must smile often! Exceed First Class Service standards and behavior with guests, business partners, and peers.
Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
Warmly greets, acknowledges, and takes guests' drinks and food orders within 30 seconds of them entering the concept, offering recommendations to complement their order.
Confirm order and modifications with the guests prior to processing the payment.
Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system.
Handles money, processes credit, and debit card makes change while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
Become knowledgeable and enthusiastic about the restaurant's menu and products.
Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Assist with new team member training by positively reinforcing successful performance and helping as needed.
Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
Actively participate in the food safety programs, including proper cleaning and sanitation of assigned location and keeping accurate food safety logs.
Maintain a clean and organized work environment that is free of safety hazards. Duties may include but are not limited to removing trash, sweeping, mopping, and cleaning dishes.
Ensure the area is well stocked, rotating products, as necessary.
Receive positive Secret Shopper scores.
Be compliant with all local, state, federal laws and regulations including those relating to food safety.
Other duties as assigned.
Qualifications Behaviours Preferred
Loyal: Shows firm and constant support to a cause
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Motivation Preferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility