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Client Administrator

Location
Reading, Berkshire
Salary
£19,000 to £21,000
Job Type
Permanent
Posted
12 Sep 2022
Our client is a successful and growing health-care company and they are now seeking a diligent Client Administrator for their busy team. This role would suit someone who has an interest in health-care but it is not essential for this role. Most important is someone who understands the necessity for excellent customer service with the ability to work well under pressure. Location: Reading Hrs: 40 hrs per week, Monday to Friday on various shift patterns between 8am-7pm (occasional Saturdays) Salary: £19,000 - £21,000 Type: Full time, permanent The role: The Client Administrator is responsible for the communication with the clients daily and managing their own case workload Handling the daily communication with the clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction. Ensuring the documentation contains all essential clinical or patient information Organising your own daily work Informing managers about client issues so that planning can be reviewed / contact can be taken with client to discuss issues. Keeping track of all incidents, requests, issues and problems for each client. Recognising and reporting problems, discrepancies, and errors. Meeting quality and production standards and deadlines. Working and communicating in a cooperative and positive manner with supervisory staff, management, medical staff, and co-workers.The person: Strong team player Able to work with time constraints and to handle sensitive and difficult situations tactfully. Ability to work efficiently and accurately. Not afraid of taking calls/managing complaints from clients. Service-minded. Able to assist new employees in training. Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus. Ability to reorganise workload with short notice, take on new tasks and ad hoc responsibilities / tasks Good level of IT/"Office" knowledge, especially Excel, and if possible experience from service sector. Be fluent in the language required for the management of clients (English)
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Details

  • Job Reference: 710447912-2
  • Date Posted: 12 September 2022
  • Recruiter: Focus Resourcing
    Focus Resourcing
  • Location: Reading, Berkshire
  • Salary: £19,000 to £21,000
  • Sector: Administration
  • Job Type: Permanent