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Client Care Executive

Job Type
12 Sep 2022
Ideas People Trust We re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today s changing world. Our clients are Britain s economic engine ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We ll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you ll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You ll be rewarded with a great work-life balance and a career with real purpose. Our client care programme supports our firm-wide commitment to performing high quality engagements, exceptional client service and continuous improvement. Core activities include, collecting and analysing client feedback and insights through in-depth interviews and online surveys. The insights gathered through the programme are then used to drive firm-wide service improvements and strategy planning. We ll help you succeed You ll be reporting to the Client Care Manager and as a team you will be responsible for the delivery of our firm-wide client care programme. You will play a critical role in the success of the relaunch of our Client Care Programme. Your proactive approach to what we do will ensure the efficient day to day running of the programme, helping to achieve our goals and targets. Whatever the challenge, you will provide the foundations on which we can succeed. You ll also: Support the delivery of the firm-wide client care programme, ensuring the right processes are followed across the business. Project manage our client feedback survey cycles, including internal comms, processing nominations, monitoring responses, and generating response reports. Support data analysis and monitor firm-wide key performance indicators to help measure and track return on investments and participation. Co-create team briefing packs, presentations, and reports and co-present at team/department meetings as and when required. Be an additional point of contact for any client care-related queries, including those from external suppliers and our internal teams for client feedback insights etc. Maintain and keep up to date client care resources and materials. Maintain up to date market knowledge, including sector knowledge and competitor activity - sharing insight, knowledge, and management information with the client care / KAM teams. Admin duties such as scheduling interviews and briefing calls, processing invoices, and data management (obtaining, reviewing and, where appropriate, cleaning client care submission lists) etc. Work with the Database Manager to fully utilise Dynamics 360 CRM system and the integration of client care tools and reporting When you join us, we ll make your growth our priority. If you can demonstrate the following skills, we can help you go far. We re looking for someone with: Relevant experience collecting and utilising client feedback Experience using survey platforms such as Qualtrics, Questback, Survey Monkey or similar. Strong analytical skills and attention to detail Excellent communication and relationship management skills Trustworthy and able to maintain confidentiality Project and supplier management experience Ability to manage projects simultaneously, often with critical deadlines Strong organisational and time management skills Experience working in a professional services environment (desirable but not essential) We re in it together Mutual support and respect is one of BDO s core values and we re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we ll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we re working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we ve invested in state-of-the-art collaboration spaces in our offices. BDO s people represent a wealth of knowledge and expertise, and we ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you ll never stop learning at BDO We re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we re always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We ve got a clear purpose, and we re confident in our future, because we re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better
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  • Job Reference: 710176402-2
  • Date Posted: 12 September 2022
  • Recruiter: BDO
  • Location: London
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent