The Dock and Door Technician is responsible for troubleshooting electro-mechanical problems; installing and performing repairs and scheduled maintenance to equipment based on customer demand. Provides complete customer satisfaction in a polite and professional manner.
Core Competencies :
Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service.
Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct the situation.
Requires ability to communicate effectively with customers, management, and co-workers.
Requires ability to maintain a good understanding of industry innovations and product availability in order to make recommendations.
Requires ability to understand and follow verbal and/or demonstrated instructions.
Demonstrates good mechanical and electrical aptitude.
Demonstrates good work safety practices including use of appropriate Personal Protective Equipment (PPE) such as safety glasses, harnesses, etc. when needed.
Demonstrates ability to recognize the need and draw upon available support resources from within the company.
Essential Job Duties and Responsibilities:
Performs necessary installation, repair and service all sizes and brands of overhead doors, rolling doors and door openers using best safety practices.
Performs necessary installation, repair and service to mechanical doors, gates, sliding doors, high speed doors and dock equipment using best safety practices.
Performs necessary repairs and/or modifications to correct or change analyzed situation in a productive manner.
Performs scheduled maintenance on equipment for contracted customers according to Pengate / Arbor Scheduled Maintenance policy and procedures.
Prepares necessary documentation relating to each service call in a neat and accurate manner.
Follows safety rules and ensures that hazardous waste is disposed of properly.
Ability and willingness to work at heights and within confined spaces.
Maintains parts and supplies inventory in service truck.
Maintains service truck to ensure that it is clean, organized and hazard free inside and out.
Assure that regular maintenance is performed on service truck (i.e. oil changes, tire rotations, etc.) and that required repairs are performed.
Performs related work as assigned.
Run low voltage wiring and on occasion hardwire commercial operators or dock equipment to junction boxes.
Responsible for having a valid driver s license and maintaining a clean motor vehicle record per company policy.
Responsible for keeping company issued tools clean and well maintained.
Responsible for keeping work area clean and free of clutter and keeping tools clean and in good repair.
Responsible for following customer s safety and housekeeping guidelines when performing repairs at customer site.
Responsible to provide shop/field training to new hire technicians to supplement formal training programs.
Ability and willingness to complete work orders using an iPad
Ability and willingness to work on a rotating emergency on-call schedule 24/7 for one week.
Typical work day: 7:00 am - 4:00 pm with mandatory 30 minute lunch, evening schedule must be flexible to account for problems during install/service that causes the job to go longer than allotted time.
Ability and willingness to work at heights of up to 40 with proper use of safety equipment
Maneuvering, navigating or driving vehicles or mechanized equipment, such as forklifts, work vehicles/trucks, aerial lifts etc.
Job Knowledge :
Ability to read and interpret schematics.
Ability to read and understand necessary service and training manuals.
Ability to perform arithmetic calculations involving fractions, decimals and percentages.
Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer need.
Ability to effectively utilize volt, ohm, multi-meters and oscilloscope.
Ability to use stick welder for installation and repair of dock and door equipment
Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools.
Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties
Education & Experience:
High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
Ability to perform heavy physical work, routinely up to 70 pounds and at times exerting more than 150 pounds with aid of co-worker. Performing such activities as climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping and working in awkward positions on a routine basis.
Works in a variety of customer environments including manufacturing, distribution, cold storage, and out of doors with exposure to elements. Personal Protective Equipment (PPE) may be required in accordance with customer policy. Potential exposure to equipment movement hazards and dangerous chemical/solvents if proper safety procedures are not followed. This position also entails the necessity to work after normal working hours or on weekends based on customer need.
Arbor Material Handling is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Employee assistance program
Health savings account
Paid time off
Monday to Friday
Work Location: One location