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Customer Experience Team Leader

27 Jul 2022
You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same! You will be leading a small team of Student Experience Team Members, whilst also getting stuck in yourself to lead by example. Ensuring that our students have a world class experience will be at the heart of everything you do, whether this is supporting students in their first years away from home or working with your team to exceed our customers` expectations.

You will be:

- Supporting the day-to-day activities of the team, including delegating tasks and setting targets and working alongside the team to achieve them
- Responsible for the safety and security of the building and the students whilst on duty, making sure your team conducts the necessary checks
- Supporting the training and development of your team members to help them reach their potential
- Making sure your team provides a welcoming reception to all the students who call our building home and accountable for your team`s responsiveness to solving our students` problems
- Working with managers and partners to support our students` wellbeing should they find themselves in vulnerable or difficult situations
- Organising events to create and build an inclusive community where our students can relax and be themselves
- Proactively driving local sales activity against given targets

What we`re looking for:

- You are able to delegate tasks fairly, bearing in mind your team`s strengths and weaknesses
- You are hardworking and willing to get stuck in alongside your team
- You are a confident operator ready to take the first step into leadership
- You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
- You remain calm and focussed, even in difficult or pressurised situations
- You have the ability to find a solution to a new situation or challenge
- You are confident working both alone on your
- A market competitive salary and benefits package
- An annual bonus so you can share in the company`s success
- 25 days` paid holiday
- Pension scheme - based on how much you save, we`ll contribute 1% more
- Shared Parental Leave - 18 weeks full pay
- We`ve earned a Gold award for Investors in People, so you`ll be working for an employer who really cares about you and your career
- Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!
- Excellent training to support your learning and development
- An opportunity to grow your skills in a supportive and collaborative environment.
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  • Job Reference: 669331962-2
  • Date Posted: 27 July 2022
  • Recruiter: Unite Students
  • Location: Bristol
  • Salary: On Application