Apply for this job now

Customer Service Advisor (Japanese)

Location
Manchester
Posted
6 Aug 2022
Customer Service Advisor (Japanese speaker)

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
About the company
At , we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip - from accommodation to transport, tickets, tours and more.
From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
core values
Own It
Learn Forever
Succeed Together
Do the Right Thing
Think Customer First
We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to 's mission in the best way you can.
What you'll be doing:
You'll be an advocate for the values and will do all you can to meet customer expectations - from providing support with managing their reservations to answering pre-travel questions.
Making a positive impact on every customer contact over multiple channels such as phone, email or live chat.
Developing fantastic product knowledge to help resolve customer queries.
Most importantly, always ensuring a high level of customer service that'll make anyone smile.
What you need to do it:
Have a real passion for customer service.
Written and verbal fluency in English and Japanese
A natural empathy and excellent listening skills.
You'll be reliable, resilient and organised.
You'll have a desire to work in a fun and fast-paced environment where you'll love to embrace different cultures, nationalities and languages.
You'll have a positive, motivated mindset that'll help you deal with some tricky customer problems.
Benefits
25 vacation days (rising to 28) to go exploring
Generous accommodation discount, so you can explore for less
Pension with up to 10% matched company contribution
Huge learning and development platform tailored to you
Shopping and leisure discounts through Perkbox
Competitive maternity/paternity/adoption leave
Flexible working, including working from home
Wellbeing focus
Mental health first-aiders and free support
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at .
Apply for this job now

Details

  • Job Reference: 678996867-2
  • Date Posted: 6 August 2022
  • Recruiter: Booking.com
  • Location: Manchester
  • Salary: On Application