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Customer Service Advisor Repairs

Location
London
Salary
£12.00 to £17.00 Per Hour
Job Type
Permanent
Posted
5 Sep 2022

MMP Consultancy are looking to recruit a Customer Service Advisor to join a housing association based in London on a temporary to permanent contract. We are seeking experienced Customer Service Advisors to apply, or candidates who are looking to gain employment and learn within a Customer Service environment. These roles would suit individuals who thrive in challenging atmospheres and can remain calm under pressure. The Customer Service Advisors are responsible for providing an exceptional service to the organisations current customers in relation to Repairs and Housing enquiries. Ensuring all queries are dealt with in a time effective manner with excellent results. Key Responsibilities:

  • Providing excellent customer service to all residents in relation to Repairs and Housing enquiries
  • Raising repairs orders, whilst diagnosing at first call
  • Liaising with tradesmen to organise repairs calls
  • Liaising with internal and external stakeholders in order to resolve all enquiries raised, effectively communicating with the complainant the whole way through
  • Updating the database to ensure all queries and resolutions are logged

Skills Required:

  • Experience of working in a Social Housing/Repairs environment in a Customer Service capacity
  • Previous experience of diagnosing and raising repairs
  • Exceptional Customer Service skills
  • A good attitude and willingness to learn
  • Ability to remain calm under pressure and challenging atmosphere
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Details

  • Job Reference: 704560150-2
  • Date Posted: 5 September 2022
  • Recruiter: MMP Consultancy Limited
    MMP Consultancy Limited
  • Location: London
  • Salary: £12.00 to £17.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent