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Ringwood, Hampshire
£9.50 to £9.75 Per Hour
Job Type
8 Sep 2022
CUSTOMER SERVICE ADVISOR Location: Ringwood, Hampshire Salary: £9.75 per hour IMMEDIATE START AVAILABLE TEMPORARY - PERMANENT OPPORTUNITIES Hours: 8-hour shifts between the hours of 8am - 9pm Our client, a highly reputable and fantastic company to work for, are currently recruiting TEMPORARY Customer Service Advisors to join their well-established team providing customer support for a prestigious cinema group. As a Customer Service Advisor, you'll be the first point of contact for our client's customers and members. You'll be assisting with a wide range of queries from day-to-day booking queries to screen times and special events. You will ensure an exceptional level of service is always delivered across a variety of contact channels. You will need to have a positive telephone manner and provide excellent customer service when liaising with customers. As our Customer Service Advisor, your day-to-day will consist of Handling incoming customer queries across multiple contact channels Ensuring team targets always delivers exceptional guest care Dealing with escalated queries and ensuring timely resolution Ensuring the brand is present through all customer communications Managing membership accounts Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutionsTo be successful in this role, you will need to have the following: Ability to multitask and prioritise your own workload. An investigative mind with strong attention to detail and accuracy. Excellent communication skills, both written and verbal. Positive attitude with a flexible and resilient approach to change. Computer literate with the ability to learn new systems. Ability to demonstrate a high standard of customer service. Ability to work under pressure. Ability to use own initiative and work on your own and as part of a team.In exchange for your hard work and commitment, our client offers the following for permanent candidates: 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.) Pension Scheme with Standard Life Eye test vouchers and discounts Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally) Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of up to £1000 Apprenticeships qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards. Free car parking Weekly dress down day Free fruit Cycle to work schemeSo if you are looking to join a company where you will be rewarded for your hard work, apply today
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  • Job Reference: 707254588-2
  • Date Posted: 8 September 2022
  • Recruiter: Talent Sure Recruitment Limited
    Talent Sure Recruitment Limited
  • Location: Ringwood, Hampshire
  • Salary: £9.50 to £9.75 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent