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Customer Service Representative

Weybridge, Surrey
Job Type
5 Sep 2022
Customer Service Representative Location: Weybridge Salary: Competitive Duration: Permanent Hours: Monday to Friday Hybrid working 2 days office based, 3 days WFH Summary of a Customer Service Representative Primary point of direct contact and communication with our clients customers i.e. hospitals, physicians and pharmacists. Responsibility for servicing customer needs and providing information. Ensure all enquiries are processed accurately following set systems and processes Key Responsibilities of a Customer Service Representative • Respond to inbound emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for customer does not fall outside of SLA • Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer s needs • Resolve customer enquiries with relevant Q&A and options, escalating when out of scope • Make outbound calls to assigned customers to projects as needed • Manage large amounts of incoming mails in a Service Cloud ticketing queue • Reply, resolve, assign queries withing strict deadlines to achieve SLA s • Ability to identify and assess customers needs to achieve satisfaction • Assist and support other areas of the business as and when necessary • Comply with all internal practices and SOPs • Work in a flexible manner to ensure satisfaction at all levels with all clients (internal and external) Key Competencies of a Customer Service Representative • Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums • Educated to A level standard • Demonstrable experience of working in a Customer service environment • Customer Account management skills in a business-to-business environment with the ability to develop relationships with customers • Inbound response handling • Outbound calling capability • Good working knowledge of all Microsoft Office packages (Word, Excel, PowerPoint etc.) Please note: As you can appreciate we are currently overwhelmed with applications and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas and completing relevant tests and a full competency based interview. Please note that by applying for this vacancy you accept March Recruitment s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you. Consultant: Danielle Godbold
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  • Job Reference: 704621751-2
  • Date Posted: 5 September 2022
  • Recruiter: March Personnel
    March Personnel
  • Location: Weybridge, Surrey
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent