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Customer Support Assistant

Location
East Grinstead, Sussex
Salary
£21,000 to £21,500
Job Type
Permanent
Posted
5 Sep 2022
Lloyd Recruitment Services are working with a global manufacture who are looking to recruit a Customer Support Assistant to join their team on a permanent basis. What is in it for you ? You will be working with a global business who pride themselves on the service they give to their customer base. You will be part of a friendly and supportive team working Monday to Friday with no weekends! Salary £21,500 depending on experience Opportunities for career progression Quick turn around- will commence interviews ASAP Parking on site The role: This role will involve answering inbound calls, query resolution, inbox management and providing excellent customer service! You will be working in a small team to advise customers on products and services they offer. You will have opportunities to progress throughout the business! Key duties: Answering inbound calls, providing excellent customer service Provide support to Customers (training will be provided) Managing inboxes for all queries / following up customer requests and orders Working closely with other departments, providing support when required Other administrative duties as required Providing support to the customer service manager with any ad hoc task Key skills: Must have clear, confident, and professional telephone manner Previous experience handling high-volume of inbound calls (preferred) Confident handling customer issues and escalating to the management team when required 1 years' experience in an office-based environment (essential) Able to advise customers on products and services (upsell when possible) Experienced using SAP would be an advantage Attention to detail Copes well under pressure and able to work on own initiative Team player Excellent computer skills, including proficiency in Microsoft Outlook, Word, and Excel Salary: up to £21,500 Monday - Friday standard working hours NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates
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Details

  • Job Reference: 704622636-2
  • Date Posted: 5 September 2022
  • Recruiter: Lloyd Recruitment - East Grinstead
    Lloyd Recruitment - East Grinstead
  • Location: East Grinstead, Sussex
  • Salary: £21,000 to £21,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent