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Export Customer Services Support

Basildon, Essex
Job Type
8 Sep 2022

Our client, a freight forwarder is looking for a Export Customer Service Support to join their office in Basildon.

  • Monitor Operations shared mailbox
  • Retrieve mails from the box to arrange collection and enter onto system
  • Check pick up costs via cost calculator and send collection note to relevant haulier, negotiating a lower rate when applicable
  • Confirm pick up date to shipper
  • If the booking is via a quote add the pickup cost to the system, if an online booking without a quote add costs and sales to the booking
  • Liaise with operations department checking if hazardous cargo is acceptable, and if any surcharges for oversized cargo should apply
  • Should shipper advise driver has not arrived liaise with haulier to establish the issue and keep client updated
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  • Job Reference: 707322206-2
  • Date Posted: 8 September 2022
  • Recruiter: Xcel Recruitment
    Xcel Recruitment
  • Location: Basildon, Essex
  • Salary: £12,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent