Field Service Engineer - Nights
Essential Job Duties and Responsibilities:
To carry out first and second line maintenance on any equipment as contracted to CTS at any time
Respond and repair Cubic devices in a timely manner and follow defined maintenance procedures to maximise device reliability and availability.
To undertake the training and development programme provided to the best of your ability.
To constantly improve performance through training, experience and KPI feedback.
To minimise downtime on fault call outs.
To assist with the installation or commissioning of equipment as required by CTS management.
To ensure that all relevant working practices comply with the statutory Health and Safety at Work Act and external Customer requirements as applicable.
To deliver and/or collect equipment modules from stores locations
To assist with stock control or fault control if deemed necessary by CTS management.
To aim at maintaining of quality principles compatible with current ISO standards.
Minimum Job Requirements:
Proven hands on experience working in a high-tech Service/Maintenance environment
A recognised Engineering Qualification.
Ability to work 5 night shift pattern.
HNC or equivalent in Electronics or Mechanical Engineering.
Experience of working in a Service/Maintenance environment.
Proven customer service skills.
Good communication skills.
Worked on SLA driven contracts with call to fix and system availability criteria