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French speaking Claims and Customer Service Advisor

Bristol, Somerset
Job Type
8 Sep 2022

Juice Recruitment are delighted to be working in partnership with a niche, global insurance firm based in the heart of Bristol with the appointment of a fluent French speaking Claims and Customer Service Advisor to join their expanding team.This is unique opportunity to join an expanding firm, who over the last 12 months have experienced an increase in demand for business. We are looking for a customer focused, motivated and enthusiastic individual to play an integral part of the future growth of the business.The role is to provide a first class customer experience on each and every call, ensuring every client is treated fairly and has the very best experience. This is a varied role, that will see you involved in a wide range of tasks:

  • Manage inbound calls - responding to customer queries promptly and efficiently
  • Verify all details provided and update the in-house systems
  • Review customer details and ensure queries are answered
  • Investigate all claims - obtain accurate information and gather all necessary paperwork
  • Liaise with insurers
  • Arrange all necessary repairs / arrange replacement with approved suppliers
  • Ensure all work is completed inline with FCA guidelines
  • Complete all necessary translations

The successful candidate will be a naturally confident communicator, with a passion for delivering exceptional standards of work. You will be a collaborate team player, who strives to achieve a common goals.Previous experience of working in a commercial, office based environment is required.You must be fluent in French for consideration for the role, living within a commutable distance to Bristol to allow full office based working, post lockdown restrictions.If this sounds like the next opportunity for you, contact Abi at Juice Recruitment for immediate consideration!

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  • Job Reference: 707321880-2
  • Date Posted: 8 September 2022
  • Recruiter: Juice Recruitment Ltd
    Juice Recruitment Ltd
  • Location: Bristol, Somerset
  • Salary: £22,250
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent