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Head of Client Services

Remote Working
Remote Working
£45,000 to £55,000
Job Type
5 Sep 2022
Head of Client Services Glasgow £55,000 Parity Group is delighted to announce we are partnering with an exciting private sector client who needs a Head of Client Services to join their small but dynamic team. The role will involve supporting the team to ensure first-class support is given to their global clients and would be best suited for an experienced IT professional who's worked within a contact centre environment. You will be managing the professional function staff directly and need to be a dedicated first point of contact for the team. A bit about what you'll be doing: Providing technical support to clients during the implementation phase Logging, investigating, and resolving client issues Managing billing process for support renewals Ensuring support team meets SLA's Become a subject matter expert in the client's products Prepare accurate project/technical documentation Implementing and maintaining a clear project methodology and process throughout the business Provide training to clients' technical staff Requirements: At least 3 year's experience in a similar role Flexibility to drive to UK sites, as well as travel internationally if required Experience with server and desktop operating systems and hardware Experience with SQL Server capabilities Flexible approach to working hours Benefits: Hybrid or remote working Bonus opportunity 30 days holiday Enhanced Maternity/Paternity pay Development opportunities If this sounds like the opportunity for you, please email me your CV at , or apply directly. Parity - Better Decisions: Better People Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully, and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
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  • Job Reference: 704626302-2
  • Date Posted: 5 September 2022
  • Recruiter: Parity Group PLC
    Parity Group PLC
  • Location: Glasgow
  • Remote Working: Some remote working possible
  • Salary: £45,000 to £55,000
  • Sector: I.T. & Communications
  • Job Type: Permanent