Helpdesk Administrator£25k - £27k per annum Great Warley, Essex Monday-Friday, 8:30am-5:30pm
MUST drive due to location
My client, a well-established property management business based in Great Warley is seeking an experienced Service Administrator to join their team on a permanent basis.
- Responding to client call out requests within SLA's
- Organising the engineer's diary, daily and weekly
- Processing the engineers service sheets
- Following up with clients for outstanding quotes and logging when completed
- Checking against purchase order and marking up parcels with job numbers and site, updating the system and relevant paperwork
- Scanning documentation and uploading on the system
- Preparing information on jobs completed daily and obtaining purchase order numbers as necessary
- Updating sub-contractor contract forms
- Contract renewals
- Processing quotes for clients
- Producing correspondence and certificates for clients
- Raising purchase orders for materials required for approved quotes
- Set up files and manuals for new clients
- Processing weekly reports from the system based on engineers completed jobs, preparing up to invoicing stage
- Obtaining order numbers from clients and preparing paperwork, passing on to finance ready for invoicing
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