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Inbound Customer Service Advisor

Location
Stoke-on-trent, Staffordshire
Salary
£18,252 to £28,525
Job Type
Permanent
Posted
8 Sep 2022

Inbound Customer Service Advisor

Hanley

Temporary probation period Leading Permanent

Basic Salary £18,525 + Commission up to £28,525

Free parking

Accessible location

Private medical insurance

Wellness programmes

Company pension

Employee discount

The Hours:

Monday to Friday 9am - 5pm with half an hours lunch each day

Every other Saturday 9-4 With half a day RDO in the week additional hours paid as overtime

The Role:

Due to expansion we are working in partnership with our successful fine collectables company

We are looking to recruit for Personal Shoppers, the opportunity offers permanent roles with an excellent environment, ongoing support and training

Answering inbound customer calls within the contact centre

Providing first opportunity resolution to customers

Updating and maintaining customer accounts in accordance with policies and procedures

Building rapport and longevity with customers by providing excellent customer service

Providing a broad knowledge of products to customers

Identifying opportunities for sales through service

Utilising negotiation techniques when handling return requests

Multi-tasking calls and administration duties

Updating administration sheets in accordance with business requirements

Dealing with Customers queries

Achieving Monthly and daily targets set

Promoting and upselling products

Identifying opportunities for sales through service

Making sure, all KPI's are achieved and sales targets are hit not only as an individual but also as a team

Skills and Attributes:

Good Communication Skills

Excellent Listening Skills

Results-Driven

Able to Work as a Team

Ability to Work in Fast-Paced Environment

Ability to Work Under Pressure

Efficient in day-to-day role

Polite and professional at all times both with internal and external customers

Flexible to change in accordance with the business requirements

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Details

  • Job Reference: 707324069-2
  • Date Posted: 8 September 2022
  • Recruiter: CV Recruitment (Staffordshire) Ltd
    CV Recruitment (Staffordshire) Ltd
  • Location: Stoke-on-trent, Staffordshire
  • Salary: £18,252 to £28,525
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent