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IT Service Desk Analyst

Hinton in the Hedges, Northamptonshire
4 Aug 2022

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us

We're looking to hire a talented Customer Service specialist to join out IT Service Desk Team which provides first line IT Support to end users across the business

Previous IT experience is NOT essential, as full training will be provided

We are more interested in candidates with a genuine passion for providing outstanding customer service

The position is located in Bristol or Milton Keynes, UK and will be expected to work across a 7x24x365 day shift pattern. (The role is to cover 5 days per week and will involve some weekend working on a rota basis.)

Key responsibilities include:

  • Work with the user over the telephone, direct PC to PC connection or via email to resolve problems with IT service issues
  • Ensure that requests for assistance are responded to in a timely manner according to agreed SLA's
  • Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
  • Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams
  • Ensure full adherence to escalation procedures in Incident, Problem & Change Management.
  • Take ownership of  escalations when asked, deliver solutions
  • Seek to improve process & procedures


  • Customer Service experience (IT Service Desk training will be provided)
  • A willingness to work a day shift pattern, some weekend working on a rota.

Important information regarding this requisition: This requisition is for a locally hired position in the UK. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN THE UNITED KINGDOM. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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  • Job Reference: 677648415-2
  • Date Posted: 4 August 2022
  • Recruiter: Boeing
  • Location: Hinton in the Hedges, Northamptonshire
  • Salary: On Application