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IT Support Technician

Hartlepool, County Durham
£21,000 to £30,000
Job Type
8 Sep 2022
Key Responsibilities & Accountabilities The key responsibilities of the role include but are not limited to: Ensure that all support calls are handled effectively. Troubleshoot desktop and system problems, diagnose, and solve hardware/software Incidents & Problems. Trend Analysis and Problem management. Following and championing the departments ITIL processes, policies, and procedures. Systems monitoring. React to alerts from monitoring systems. Ensure that all systems are patched and operating optimally. Administer backups and restores. Owning complex technical incidents & problems through to resolution to ensure minimal customer impact. Organise the appropriate resource to deliver solutions in the fastest time possible. Liaise effectively with 3rd party vendors and partners. Produce reporting information to a high quality and to a deadline. Keep up to date with advancements in technology Technical Skills, Knowledge & Experience Required Windows 10/11 Hardware: PC's, laptops, tablets, smartphones Microsoft Office 2016 and above Printers Desirable Experience or exposure to the below would be deemed desirable/advantageous: ITIL WMS (Warehouse Management Systems) or ERP/MRP (Enterprise Resource Planning / Material Requirements Planning) systems experience Microsoft Dynamics 365 Business Central Telephony: SIP/ISDN30, NEC Univerge, call recording, mobile telephony Microsoft Teams VMware ESXi & vSphere 6.7 Server hardware architectures and systems Windows Server Admin from 2008R2 and above Backup solutions Storage architectures and systems: DAS, NAS, SAN, vSAN Microsoft Active Directory, Group Policy Microsoft Azure Email: Exchange 2013 and above Database: Microsoft SQL 2012 and above Networking Technologies: Firewalls, Routers, Switches, Wireless, LAN/WAN The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace
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  • Job Reference: 707262784-2
  • Date Posted: 8 September 2022
  • Recruiter: The Recruitment Co
    The Recruitment Co
  • Location: Hartlepool, County Durham
  • Salary: £21,000 to £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent