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Manager- Customer Claims and Joint Use

Prospect, Connecticut
Job Type
12 Sep 2022

Avangrid is seeking Customer Claims and Joint Use Manager to join their team in Orange, CT location.

Responsible for direction and management of all Joint Use Administration Duties including pole attachments, joint ownership process, rates, contracts, surveys, compliance and regulatory matters.



Joint Use Administration- Pole Attachments and Joint Ownership

  • Manages the Joint Use Administration process, most specifically, Pole Attachments, Joint Ownership including pole attachments, rates, forecasts, compliance and regulatory matters.
  • Develop and maintain contractual relationships with Joint Use Partners from telephone cable, municipal/non-profit and competitive local exchange companies.
  • Negotiate new/existing joint use agreements as required to meet changing business requirements and operating practices related to the cost sharing of poles, trench, duct and tree trimming and incorporate into the joint pole and underground agreements.
  • Participates/assists in proceedings and working groups; investigates PSC complaints/inquiries and provide resolutions and supporting documentation as needed.
  • Monitors FCC, PSC and other regulatory rulings, assess impacts and provide methodologies for compliance.
  • Oversee pole attachment surveys with Joint Use Supervisor and work with proper departments to assure records are updated and billing occurs timely.
  • Evaluates reporting, establishes metrics and provides direction to Joint Use Supervisor and staff on Business Priorities.
  • Collaborates with engineering and operating personnel to initiate and maintain procedures and standards affecting the joint use of poles, trench, duct and tree trimming.
  • Interpret provisions of the joint pole and underground agreements and provide guidance to OPCO personnel.
  • Updates and implements Telco reciprocal pole prices, pole/trench rental rates annually.
  • Prepare required PSC filing(s) for updating CATV and CLEC rental rates for poles and / or duct.
  • Evaluate and Monitor all Joint Use policy and Procedures especially make-ready and licensing activity for compliance with PSC directives.
  • Define and evaluate procedures and rates for other attachment agreements (i.e. wifi, cameras, banners, radio and cell antennas).




  • Managerial skills.
  • Creative problem-solving skills.
  • Strong interpersonal, communication, organization and follow-through skills.
  • Strong Project Management Skills
  • Ability to multi task and set priorities.
  • Acts as mediator/negotiator with all perspective business partners.
  • Customer focused.
  • Ability to administer to budgets, staffing needs, performance management goals and objectives.
  • Ability to interact at senior/middle management level.
  • Excellent leadership and motivational skills.
  • Demonstrated understanding of utility infrastructure and concepts.
  • Demonstrated ability to coordinate with Utility professionals across the company to meet billing and recovery needs.
  • Demonstrated ability to appropriately represent the businesses legal, contractual, audit, compliance and regulatory interests as it relates to the specific business functions.


  • 5+ years Supervisory/Management experience preferred.
  • Experience with SAP software including back office, material processing and work management modules.
  • Experience with computers (Work Management Systems, MS Office suite, Visio, etc.).

Required Education: Bachelor's Degree in relevant field.


About the Company

AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.'s Sustainable Development Goals and was named among the World's Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit

This job has been posted by TalentBoost on behalf of Avangrid. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.

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  • Job Reference: 710466072-2
  • Date Posted: 12 September 2022
  • Recruiter: Avangrid
  • Location: Prospect, Connecticut
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent