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On-Site IT Support Consultant

Godalming, Surrey
Remote Working
Remote Working
Job Type
5 Sep 2022
On-Site IT Support ConsultantWhy your role is important to us.As an on-site Support Consultant this role will involve providing onsite desk side support to our clients across London and the South East as well as some remote work from our office. To our clients you are the face of ramsac, you will build your own relationships with the clients you support.When on site you will only visit one client site each day, providing them with first class service and problem resolution, covering pre planned work, and ad-hoc fixes where needed.This role would be ideal for a technical competent, outgoing individual looking to take more control of their daily tasks and interact with end users face to face, previous experience working on site is beneficial but not essential.Take the next step up in your career, apply today.Field Support Consultant Responsibilities:On a day to day basis you will -• Visit one client per day for planned visits, floor-walking, interacting proactively with IT users and supporting them with any IT queries• Deal with a wide variety of users and businesses, from small to large, corporate to charity, IT savvy to the technically challenged!• Manage your own case load, escalate calls to 3rd line and senior colleagues and liaise with third parties to find a speedy resolution to client's issues• Research issues for which you don't have an immediate answer• Work alongside the wider ramsac team, to manage client issues that might need input from other stakeholders• Maintain and develop your technical skill set to ensure that our solutions remain at the cutting edge• Perform ad-hoc remote machine setups• Produce site reports for clientsField Support Consultant Requirements:As well as being strong in technical disciplines, we expect the following from all colleagues -• Providing clear and concise communication in both written and verbal form, without using jargon• Being self-motivated and initiative driven and thinking outside the box• Planning and managing your own workload, being prepared and meeting deadlines• Always putting the customer first• Dealing with things as they happen, and being flexible with anomalies• Being a reliable member of the team• Instilling confidence in your approach both with colleagues and clients alike• Being passionate about current technologies; always pushing yourself and the company forward• Having a can do attitude, and persevering to get the job done• Maintaining a professional approach at all times• Maintaining a level-head, keeping calm under pressure and appreciating the bigger pictureThe icing on the cake -• You will have a background working on an IT helpdesk at second line level• Tech certifications in Microsoft technologies/networking fundamentalsAbout Us:We want to be known as the most 'can do' well-polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say 'I am ramsac' - their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?Location: Field Based / HQ in Godalming, SurreyContract Type: PermanentHours: Full TimeSalary: £30,000 per annumYou may have experience of the following: Technical Support, Field IT Engineer, Regional IT Engineer, IT Engineer, IT Support Technician, IT Field Support, Network Engineer, 1st Line Support, Systems Engineer, First Line Support, Systems Administrator, 2nd Line Support, IT Support, Second Line Support, Technical Support, Deskside Support, Floorwalking, Floor walking, Onsite Support, In Person Support, etc.Ref:
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  • Job Reference: 704562997-2
  • Date Posted: 5 September 2022
  • Recruiter: Ramsac
  • Location: Godalming, Surrey
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent