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People Care Advisor (12 months FTC)

Location
Sunbury-on-Thames, Surrey
Posted
4 Aug 2022

Job Profile Summary

Services & Solutions is an internal global P&C (People and Culture) shared services organisation, responsible for delivering centralised and standardised P&C services for bp from a number of geographical delivery centres. People Care Advisors are the first point of contact for P&C related matters; the team are policy and process experts, dedicated to delivering the best experience. The purpose of this role is to provide guidance and support to colleagues related to People & Culture policies and processes.


Job Advert

Key Accountabilities:

  • First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management

  • Create, update, triage and resolve cases according to our services commitment

  • Follow defined problem and incident management processes, escalate where necessary

  • Proactively seek advice on unclear processes and suggest solutions to problems

  • Evaluate high risk cases/trends and deliver regular updates to leads

  • Perform initial investigation for technical issues and triage them to the appropriate COE (Centre of excellence) or technical support team.

  • Diagnose individual system queries and seek resolution

Skills and Experience

  • HR generalist/practitioner or related/equivalent experience

  • Problem solving skills demonstrated through experience in case management

  • Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights

  • Puts the customer at the heart of decision making

  • Solution focus - applies judgement and common sense and seeks to identify solutions which will add new value

  • Eye for business - ability to lead the needs of our colleagues in the context of business strategy.

  • Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategy Leadership & EQ Capability

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

Diversity Statement:

At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others!
Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


Entity

People & Culture

Job Family Group

HR Group

Relocation available

No

Travel required

No

Time Type

Full time

Country

United Kingdom

About BP

PEOPLE & CULTURE

People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams - and help our company achieve its purpose for people and our planet.

Join us and work closely with our business by:

always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great work
hiring and developing talented people and empowering them to progress
enabling an inclusive and agile culture, where our teams thrive and add value
developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best
creating energising workplaces that enable collaboration and innovation.

Legal disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.
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Details

  • Job Reference: 677740238-2
  • Date Posted: 4 August 2022
  • Recruiter: BP
  • Location: Sunbury-on-Thames, Surrey
  • Salary: On Application