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Remote suicide and crisis lifeline

New York
Job Type
1 Aug 2022


Our client is a recognized leader in the emotional health field, providing much needed services in a variety of settings.  Whether through advocacy, education, innovation, therapy referral services, community programs, crisis and support helplines, emotional wellness awareness or emotional crisis preparation and management, our client relies on its purpose driven approach to help others who are struggling. With strict adherence to core values that promote dignity, respect, and mental and emotional wellbeing for all, our client seeks individuals who align with their mission and want to make a difference, providing care and support, one person at a time. 

Currently, our client is seeking talented and dedicated individuals to join one of their newest ventures in support of a 24/7/365 crisis helpline that will change the accessibility for anyone trying to cope with mental or emotional challenges which could be life threatening.   

Position Overview:

The Vice President for crisis helpline Suicide has the exciting opportunity to join the organization during a time of organizational and broader mental health system transformation. Building on our client's leadership overseeing a suicide prevention program, the VP of a crisis helpline, a senior management position, will support the strategy and operational leadership. Primary responsibilities include oversight of all aspects of the program including: (a) coordinating the supervision of senior leaders of all crisis helpline Divisions; b) collaborating with other our client departments including IT, Finance, Communications, etc. c) interfacing with external partners and stakeholders. 

Leadership Responsibilities:

Program Leadership: Responsible for the scaling, integration, quality, and impact of the crisis helpline. Lead scaling and implementation of crisis helpline to meet agency goals and vision. Provide outreach, communications and representation at events for crisis helpline and/or our client Emotional Health; meet with high-level stakeholders and provide media interviews as needed. Lead the development of major grant/contract proposals and programmatic reports. Delegate decision-making and responsibility to the appropriate level, providing the information, guidance and direction, as needed.

Team Leadership: Identify and cultivate leadership; work with crisis helpline department heads and Our client human resources department to enable and reinforce excellence in worker performance and develop pathways for career growth in the organization.

Stakeholder Engagement: Build and nurture nationwide, statewide and local partnerships to advance organizational goals and objectives. Assure that all advisory committees (Steering Committee, Standards/Trainings/Practices Committee, Equity & Belonging Committee, etc.) are regularly convened and processes are in place to appropriately integrate their feedback into strategic planning and programmatic approaches.

Financial Oversight: Assure close coordination between crisis helpline budgets across crisis helpline departments and Our client's Finance Department to prepare annual budgets and comply with Federal reporting deadlines and requirements.

Quality Improvement: Assure close coordination between staff and systems measuring crisis helpline clinical/operations performance with Our client's QI Department to efficiently comply with Federal reporting requirements. Assure that all crisis helpline departments adhere to a performance-based management approach utilizing key performance indicators to make data driven decisions that enhance clinical quality and operational efficiencies.


Reporting Relationship

Reports to: Executive Vice President, National Networks


Key Qualifications:

Mission & Values Alignment: Deep belief in the mission and vision of our client, its commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) and building an anti-racist organization. A commitment to work with individuals and families to help them achieve mental and emotional wellbeing. Alignment with our core values: lead the way; respect; commitment to excellence; be well. 

Program Leadership: Minimum of ten years of large-scale government-funded program management experience. Demonstrated skills in successfully leading and managing public health/mental health/crisis programs with federal, state or county/city reporting requirements. Ability to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency. Ability to interpret and manage program budgets.

Team Leadership: Demonstrated experience in identifying and developing leaders to make meaningful contributions that have led to programmatic success. Demonstrated ability to effectively foster teamwork to collaboratively set goals and resolve problems, while also enabling processes to foster accountable and efficient decision-making. Behavioral Health Expertise: Experience and extensive knowledge of behavioral health crisis and/or suicide prevention services, from both a clinical and operations perspective. A minimum of 5 years management experience in mental health/suicidal crisis intervention service, preferably as a Director, with crisis center member experience a plus.

Change Leadership: Experience leading the evolution of systems and processes to advance program change during times of growth. Experience engaging with diverse staff and leadership to promote trust, teamwork, collaboration, and engagement across departments and levels of staff as a diplomatic and effective influencer.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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  • Job Reference: 673969004-2
  • Date Posted: 1 August 2022
  • Recruiter: TemPositions, Inc.
  • Location: New York
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent