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Remote Training Specialist

Location
New York
Job Type
Permanent
Posted
1 Aug 2022

Description

Reports to: Training Manager

Schedule: Days with evening and weekend flexibility

Our client is a recognized leader in the emotional health field, providing much needed services in a variety of settings.  Whether through advocacy, education, innovation, therapy referral services, community programs, crisis and support helplines, emotional wellness awareness or emotional crisis preparation and management, our client relies on its purpose driven approach to help others who are struggling.  With strict adherence to core values that promote dignity, respect, and mental and emotional wellbeing for all, our client seeks individuals who align with their mission and want to make a difference, providing care and support, one person at a time. 

Position Overview: The Training Specialist is responsible for assisting with the development and delivery of cutting-edge new hires and ongoing training for their contact center including content development, curriculum design, program coordination, and LMS system administration for eLearning initiatives, pre-and post-tests, and ongoing evaluations. Develop and deliver external training as necessary and assist with quality Improvement measures across all programs.

Job Duties and Responsibilities:

  • Assist with designing, developing, and implementing training for counselors, as well as external representation as necessary
  • Collaborate with internal and external subject matter experts in training development and delivery 
  • Assist with the development of training materials
  • Provide technical support and guidance to agency staff who are invited to present internally and externally 
  • Maintain training records for all staff, including managing and maintaining e-learning system accounts 
  • Maintain database of all internal and external training and presentations
  • Collaborate with internal and external partners to ensure smooth coordination of training times and spaces 
  • Provide ad hoc procedural supervision, particularly during new program and staff onboarding phases 
  • Assist with coordinating and conducting role-playing and live monitoring
  • Take calls as needed on lines administered by the contact center
  • Assist with analyzing pretest, posttest, and evaluation data
  • Conduct call monitoring for quality improvement, utilizing evidence-based quality improvement measures across the division
  • Assist with quality improvement by assessing counselors within and across all services of operation

Required Skills:

  • At least two years of experience with curriculum and training development, including needs assessment and/or instructional design preferred
  • Efficiency with information-gathering
  • Knowledge of and familiarity with core principles of adult learning theory
  • Skill and ability to create and facilitate face-to-face and virtual training
  • Knowledge of mental health resources in the New York metropolitan area
  • Courteous, empathic, and professional manner
  • Experience leading psychotherapy and/or training groups
  • Strong communication skills to convey information, accurately, and completely
  • Demonstrated capability in project management
  • Efficiency with time-management and multitasking
  • Ability to work efficiently in a team
  • Ability to appropriately provide open and honest feedback
  • Skilled in PowerPoint, Visio, and Adobe Connect software applications as well as online project management tools

Qualifications:

  • The candidate should have a Bachelor's or Master's degree in Education, Psychology, Social Work, Mental Health, Substance Abuse, or related field of study.
  • Additional experience with curriculum development and training delivery is strongly preferred. Experience with crisis intervention, and contact center experience preferred.
  • Applicants must be able to work independently. Fluency in Spanish and/or Cantonese/Mandarin is a strong plus.

Physical and Sensory Requirements:

Mostly sedentary work; using standard office equipment including a computer, keyboard, and telephone Ability to work collaboratively with staff, residents, families, service providers, and others Ability to remain calm and composed under stress

Ability to respond to telephones and other auditory stimulation

Ability to evaluate/interpret information and make independent judgment/decisions

Salary: $49K - $59K

*Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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Details

  • Job Reference: 673968920-2
  • Date Posted: 1 August 2022
  • Recruiter: TemPositions, Inc.
  • Location: New York
  • Salary: On Application
  • Sector: Education
  • Job Type: Permanent