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Remote Travel Customer Service Ops Executive - Online Travel Brand

Remote Working
Remote Working
Job Type
8 Sep 2022
Is travel one of your passions? Do you excel in service, customer experience and operations? Want to feel like you are making a difference and feel rewarded for what you do? If you love the thought of helping ensure people have a perfect holiday, have attention to detail, and would love a job with great opportunities, we would love to hear from you. We are the UK s leading travel homeworking company having won Homeworking Agency of the Year five years in a row and our team is growing, come join us! Please note, it is essential that you have previous travel experience to be considered for the role, specifically working within either a travel agency, or tour operations. Role Info: Travel Customer Service / Operations Executive 100% Remote Excellent Competitive Salary depending upon experience Plus pension, discounted travel, opportunity to visit some fantastic locations Full time: 35 hours per week. 5 days over 7, between 08:00-20:00 Monday to Friday and 09:00-17:00 weekends. Growth: Over 400% in the last 5 years. Record sales in January 2022 despite a pandemic. Experience Required: Previous travel experience is essential Who are we? A multi-award-winning fast-growing travel franchise company which has helped 100 s of new entrepreneurs start their very own travel businesses. We re expanding rapidly out of Covid and looking to grow the very best team ahead of the next peak period in travel. Reasons to join us: + Home Working Agency of The Year 5 years in a row + Top 5 of all homeworking companies in the UK (travel) + Top 5% franchise in the UK + We offer the widest choice of holidays in the UK + Fully independent with over £2billion per year of buying power + We are expecting the next 2-3 years in travel to be the biggest ever in terms of growth + Great career prospects to move into many different roles within the business + Featured continually in trade press, national press The Role: You don t have to worry about selling, but once our sales team makes a booking, you take over. You ll be auditing bookings, checking paperwork, communicating with customers, liaising with tour operators, sending tickets and doing everything possible to ensure our customers have a great experience. A year from now you will have had a great year if you have helped the team improve the following three metrics: + The number of bookings we can manage and deal with + Reduced the number of errors within the booking process + The number of support requests from franchisees and customers that the team can deal with. About you: You should have a genuine excitement for working within travel and helping others have a memorable experience. You will also love to provide a great service and have a passion for operations Here is where we see you need experience to kick ass at this role: + A minimum of 2 years working in a travel agency or tour operations role + A passion for helping others and seeing things through to resolution + Very high attention to detail and passion to do things right + An excitement for seeing others happy + Be super confident on the phone and have an enthusiastic energy + Confident in using computers + Capable of following systems and processes to the letter + Experience of other admin roles + Excellent customer service skills + Excellent organisational skills + Must be able to work independently and as part of a team + Travel industry experience + English minimum B and GCSE + Good understanding of Excel, and high level of understanding in Microsoft Word + Must have good ability to communicate fluently and positively in written form The Reward for You: As one of the UK s fastest-growing travel and franchise companies, the opportunities for you to grow your role and responsibilities are endless. We are looking for team members who are ambitious and want to further themselves. For flexible home working, you will be provided with computer equipment and telephone, however a key requirement of the role is that you must have a suitable working space at home, as well as a high-speed internet connection and be based in the UK. Other Benefits include: + Discounted travel + Commission on any referred customers + Flexible working Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: Customer Service, Operations Executive, Operations Support, Travel & Tourism, Customer Support, Travel Customer Advisor, Travel Concierge. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
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  • Job Reference: 707254562-2
  • Date Posted: 8 September 2022
  • Recruiter:
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent