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Service Advisor

Hayes, South East
£22,000 to £28,000
Job Type
12 Sep 2022
Our Client, based in Hayes, are looking for an experienced Service Advisor on a permanent basis. The Role: Our Client are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. Service Advisor Responsibilities: •Meeting and greeting customers into the service reception •Handling customer queries efficiently •Arranging service/repair bookings by phone and face to face •Advising customers on costs and duration of repairs •Gaining authority for works that may need to be carried out •Liaising with customers during progression of work •Ensuring deadlines and targets are met whilst maintaining a high quality of service •Assisting other members of staff in the service team •Entering customer and vehicle information onto in-house database •Producing job cards, invoices and monthly reports for customers •Arranging collections and recoveries and all other associated adhoc duties •Maintaining general administration duties • Assisting with building new business and maintain customer care Service Advisor Requirements: •Computer Literacy •Excellent customer service •High Standard of Oral and written communication •Being professional and flexible •Ability to manage stress •Problem Solving •Being driven and positive •Ability to manage multiple tasks •Ability to meet targets •Good Administration and organisation skills •To be able to work well independently as part of a team Shift: Hours 08.00-18.00 Monday to Friday (long term will include Saturdays and possible early/late shift) Salary: £22,000.00 to £28,000.00 per year dependant on experience Commercial vehicle or Mercedes-Benz experience in a similar role would be preferable and/or Kerridge experience. If this role sounds like you please follow the prompts to apply. If you'd like to discuss this role in more detail, please contact either Russel or Gary at MTS ob (phone number removed)
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  • Job Reference: 710450213-2
  • Date Posted: 12 September 2022
  • Recruiter: Mobile Technical Staff
    Mobile Technical Staff
  • Location: Hayes, South East
  • Salary: £22,000 to £28,000
  • Sector: Transport & Logistics
  • Job Type: Permanent