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Solution Delivery Manager

Richmond, Virginia
Job Type
5 Aug 2022
Unanticipated risks have great consequences for clients. That's especially true today as new risks and complexities brought on by regulatory mandates, rapidly evolving technologies, and the digitalization of business operations are disrupting traditional business models. Deloitte Risk and Financial Advisory's Hybrid-Operate teams deliver next-generation managed services and advanced technology products to help organizations solve complex problems on a long-term basis. Teams do this by bringing together advanced analytics, robust domain knowledge and experience, and strong technology products to help clients monitor, manage, and measure their operational environment for risk.

Deloitte's Brand Operations Services is looking for an experienced client management professional to oversee engagement planning and economics for multiple clients at one time, manage staff performance, development and retention and serve as a subject matter expert on industry trends.

As a Manager will be responsible for:

Planning and executing engagements to meet client expectations and financial targets
Monitor staffing operations, performance, and development, including mentoring and performance feedback
Improve engagement profitability and understand fundamental risk management

The work you will do

Work with Delivery team to drive account operations, including strategic positioning and technology solutions, to success by keeping balance between client's expectations and delivery realities
Involved in pre-sales activities within their function including:
Create/design content for pursuits
Develop pricing models for review by solution leadership
Contributes to presentations and presentation materials that explain the value proposition for the solution
Become familiar with their own solution's capabilities and aware of Deloitte's broader solution capabilities
Provides subject matter expertise on pursuits and proofs of concept
Identify, define, and articulate new solutions, efficiencies, and benefits, in order to increase the services provided to clients to maximize account revenue
Develop eminence within Deloitte and marketplace within their area of expertise including;
Supports the expansion of services in the marketplace through accounts and relationships
Account/Contract Management - All aspects of the contract are understood and performed meeting all expectations
Participates in the hiring, recruiting, and training of all new individuals/hires within the business

Client Execution:

Primary point of contact for a significant client or portfolio of clients. Ensuring daily activities are properly coordinated and delegated to proper teams and SLAs are being met
Provides continuous feedback and recommendations on client programs
Responsible for account management oversight which includes but is not limited to client management, staffing, and logistics -
Effectively training staff and continuously developing all team members on their account(s)
Meet all contract and Deloitte compliance requirements within their accounts
Delivery of all client data, reports, and correspondence generated are accurate and complete
Identify, respond to, and resolve any client issues in a timely manner
Interface with Deloitte's IT resources to deliver on all clients' technological needs as applicable
Ensure regional staff utilization by working closely with the leaders and account team ensure maximum productivity
The successful Manager will demonstrate the following attributes:
Demonstrated project management experience
Ability to coach and develop staff
Creates project and team goals and aligns team around those goals
Successfully develops and maintain client relationships
Consults, organizes, and communicates client instructions and manages deliverable expectations
Cost management against project budgets including:
Managing staff utilization, forecasting, logistics, and minimizing/controlling all travel costs, and other direct client related costs while maintaining highest quality standards
Ensuring timely invoicing and collections from account team
Reviewing account engagements to ensure revenue and costs are accurately reflected and tracking in line with expectations. Support VP/AVP in identifying opportunities for improvement
Supporting VP/AVP in expanding business with the client, including working on proposals

Required Qualifications

Bachelor's Degree in hospitality management, business administration or related work experience
5+ years' experience in client relationship management or relevant experience
Proficiency with all current technology and Microsoft Office programs, including, but not limited to:
Word, Excel, PowerPoint, Outlook, Teams
iPad / tablet / notebook / smartphone functionality
Comfortable with both Android and Apple systems
Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve with meetings and site visits (both driving and air travel) as required by the client. Overnight stays may be required
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
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  • Job Reference: 678574526-2
  • Date Posted: 5 August 2022
  • Recruiter: Deloitte
  • Location: Richmond, Virginia
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Permanent