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Team Lead

Danville, California
11 Sep 2022

Our Team Leads are the ones who "make it happen". You will be responsible for running shifts of 2-8 team members when the GM is not present. Our team environment makes this a fun position while providing the opportunities to grow and demonstrate your leadership skills!

Team Lead

Primary Role:

A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead effectively is the store leader. Team Leads typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.

Essential Functions:


  • Responsible for maintaining shift operations excellence
  • Ensures that the store appearance and cleanliness are to Jamba's standards
  • Demonstrates exceptional shift leadership behaviors
  • Communicates all shift issues, concerns and needs to the store General Manager
  • Responds to directives in an accurate and timely manner
  • Recognizes and rewards outstanding performance of shift team members
  • Educate and engage the community and store customers on all of Jamba's products and services
  • Other duties as assigned

Customer Service

  • Demonstrates an excellent level of customer service
  • Motivates and mentors team members to deliver customer service excellence
  • Accountable for the customer engagement experience on the shift
  • Provide customers with product suggestions and information
  • Motivates and mentors team members on providing customers with product suggestions and information
  • Maintain exceptional customer service metric scores


  • Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
  • Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent customer experience. Provide performance feedback to Team Members
  • Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
  • Communicate clearly, concisely and accurately in order to ensure effective shift operations
  • Follow all food safety, cash handling and operations procedures and policies
  • Coordinate and participate off site program customer visits and deliveries



  • Must be 18 years of age
  • Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
  • Ability to manage others required
  • High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
  • Computer skills including some Microsoft software and register skills
  • Must be able to lift 30-40 lbs regularly throughout shifts
  • Ability to stand, bend, reach and scoop through-out assigned shift
  • Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

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  • Job Reference: 709176087-2
  • Date Posted: 11 September 2022
  • Recruiter: Jamba Juice
  • Location: Danville, California
  • Salary: On Application