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Technical Support Analyst (SQL)

Job Type
5 Sep 2022

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Please note - This role is a remote position and therefore we are open to candidates across the UK.

About the team:

CATR Operations provide 24x7 support across multiple platforms across all regions. Although predominantly SQL based applications the Ops team members have multiple skillsets providing a premium level of support.

What you will be doing:

The Application Support Analyst takes responsibility for the support of the live software systems for one or more FIS clients.

You will have the opportunity/responsibility to build and maintain the day-to-day relationship with key internal stakeholders including but not limited to Client experience and Professional services.

The job involves owning and maintaining processes and data structures on live servers, researching and replicating software and hardware issues, implementing workarounds and driving issue resolution.

The tasks involve general Windows administration, database configuration, scripting and general problem-solving techniques.

The work also involves documenting findings and resolutions and communicating them to our business stakeholders.

  • Investigate known error conditions and follows prescribed error correction procedures.

  • Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.

  • Makes use of available documentation to resolve errors.

  • Maintains the production scheduling system and new/improved work procedures.

  • Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments.

  • When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.

  • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.

  • Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.

  • Analyzes and implements changes or additions to software systems and production procedures.

  • Trains internal customers (employees) on changes, new systems or new procedures.

  • May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.

  • Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.

  • Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.

  • Completes project assignments and special projects commensurate with job expectations.

What you bring:

  • Good interpersonal communication skills

  • Strong technical skillset

  • Demonstrable problem solving ability

  • Self-motivated with a strong sense of ownership and a desire to see issues through to resolution

  • Ability to prioritise tasks to maintain client satisfaction

What we offer you:

  • A competitive salary and benefits

  • A variety of career development tools, resources and opportunities

  • A work environment built on collaboration, flexibility and respect

  • Varied and challenging work to help you grow your technical skillset

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  • Job Reference: 704562667-2
  • Date Posted: 5 September 2022
  • Recruiter: FIS Global
    FIS Global
  • Location: London
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent