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UKI Solution Operations Engineer

Location
Windsor, Berkshire
Salary
£70,000 to £80,000
Job Type
Permanent
Posted
12 Sep 2022
Are you an experienced Solution Operations Engineer looking for a new opportunity within a well established leading technology business who provide innovative data solutions for organisations with critical information needs in the healthcare, finance, and logistics sectors and beyond. What will you be doing? Ensure that all service components are monitored 24 7 for availability, capacity and performance using agreed tools and processes. Ensure that monitoring events are prioritised based on urgency and importance and result in agreed outcomes e.g. 24 7 call-out as per agreed event management process. Ensure that service metrics are reviewed and reported on a regular basis and that steps are taken to resolve any issues or negative trends that may be identified. Respond to incidents and troubleshoot them - independently and using multiple data sources where required - in a timely manner, as per agreed incident management processes. Complete detailed, logically consistent RCA reviews. Participate in 24 7 on-call rota and out-of-hours activities where required. Ensure that regular operational and compliance checks are completed e.g. daily, monthly and yearly checks including backups, security testing and disaster recovery, using agreed procedures. Complete service requests within agreed timelines as per agreed request management process. Pro-actively identify potential and/or actual issues affecting operational services and address them using agreed processes and operating procedures. Support the deployment of changes and releases into managed environments in line with agreed processes and standards. Support the automation of tasks using agreed tools and/or scripting as per automation strategy. Experience & Qualifications Experience of providing operational support in mission critical hosted and/or managed service environments, ideally with ITIL or ISO20000 compliance. Good technical skills with expert-level, hands-on support for as many as possible of the following: Linux systems administration VMWare systems administration Storage and backup environments Nagios or similar monitoring tools Good experience with scripting, automation and cloud deployment If the above sounds like an exciting but familiar challenge send your CV to us today
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Details

  • Job Reference: 710451525-2
  • Date Posted: 12 September 2022
  • Recruiter: Journey Recruitment Ltd
    Journey Recruitment Ltd
  • Location: Windsor, Berkshire
  • Salary: £70,000 to £80,000
  • Sector: I.T. & Communications
  • Job Type: Permanent