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UX Research Ops Lead

4 Aug 2022

Job Profile Summary

At bp, we are striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in UX Research is an opportunity to grow and deliver innovation at pace while shaping the future of bp.

Our bphxd (Human Experience Design) team is passionate about designing for a digital and sustainable future and putting humans at the heart of design. As part of the team, you will be transforming bp to a more efficient business that makes the best possible use of all its resources in pursuit of our net zero ambition. You will also help to develop new businesses, products, and services, delivering progressive projects and growing your talent in all kinds of new and exciting ways within the digital heart of bp.

Job Advert

As ResearchOps Lead you will take ownership for driving quality and efficiency across portfolios and work-streams, partnering with UX Research and Design Leads. This role entails both effective management across people, practice and delivery across portfolios, and when required engaging in a hands-on capacity to coach and support teams and stakeholders.

You will have a natural passion for our customers and anyone who comes into contact with bp's products, services and brands. You will be a champion who elevates and contextualizes key, relevant insights that enables bp to achieve greater levels of customer-centricity and win in the market.

Your Accountabilities

  • Work with the UX Research director and Research leadership team to drive and uphold quality standards across practice, methods and ways-of-working

  • Lead your business unit and projects, ensuring that all strategic portfolios and work-streams are appropriately supported to have research activities embedded end-to-end

  • Manage operational aspects of research activities at scale, leveraging appropriate processes, principles and resources to ensure efficiency and quality across portfolios and markets

  • Support teams in conducting research activities to gather, test, synthesize and apply insights that enable effective solution design, and increase customer-centricity and value

  • Champion UX Research across the organization, educating, influencing and guiding stakeholders and partners

  • Mentor, manage and guide UX Researchers to assure and improve research practice

About you

The successful candidate should have experience working as a UX Researcher with an in-house design team or at a design/research agency. You should have a portfolio that highlights your approach to research. In addition, you should:

  • Be a natural leader in your field, an experienced practitioner, and a skilled team lead, in tune with industry trends and developments

  • Be well versed with working closely with designers across product, service, content, design engineering and DesignOps specialisms, and with customers insights and product roles

  • Have excellent knowledge of planning and executing appropriate qualitative and quantitative research methods, operating within design thinking and agile delivery ways-of-working

  • Have excellent communication, presentation and interpersonal skills; able to frame complex concepts simply, clearly and persuasively and adapt for different audiences and org levels

  • Create evidence-led narratives that bring to life the experience of customers and colleagues, enabling partners to better understand, empathize and engage with their needs and mindsets

  • Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives which feed into the definition of solutions

  • Coach and mentor teams and individuals to help accelerate the adoption of design and research within the organization

  • A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related disciplines, or equivalent professional experience

Why join bp

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options (60% office, 40% remote), a generous compensation package, paid parental leave policy, and excellent retirement benefits, among others!


Innovation & Engineering

Job Family Group

IT&S Group

Relocation available


Travel required


Time Type

Full time


United Kingdom

About BP


Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero world. All without compromising our operational risk management.

Working with us, you can do this by:

deploying our integrated capability and standards in service of our net zero and safety ambitions
driving our digital transformation and pioneering new business models
collaborating to deliver competitive customer-focused energy solutions
originating, scaling and commercialising innovative ideas, and creating ground-breaking new businesses from them
protecting us by assuring management of our greatest physical and digital risks

Because together we are:

Originators, builders, guardians and disruptors
Engineers, technologists, scientists and entrepreneurs
Empathetic, curious, creative and inclusive

Legal disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.
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  • Job Reference: 677740293-2
  • Date Posted: 4 August 2022
  • Recruiter: BP
  • Location: London
  • Salary: On Application